Stores - Italy
Stores - France
Stores - Germany
Stores - Lithuania
Stores - Austria
Stores - Spain
Pay in installments easily and quickly
Designed for those who want to buy today and pay little by little – without complicated financing, pay slips, or waiting times.
It’s all digital, instant, and available directly at RCE stores.
In just a few minutes, you can pay in 3, 6, 10, or 12 installments using your card and an ID. Easy, right?
How much does it cost to pay in installments with Alma?
The number of available installments depends on the country where the store is located.
In Italian and French stores, payments are available in 3, 6, 10 and 12 installments.
In stores in Germany and Austria, payment in 3 installments is currently available.
Read the frequently asked questions about the Alma service
Why was my payment with Alma declined?
There are several reasons why a payment may be declined. In most cases, it depends on the card used: it may have expired, have insufficient funds, or have restrictions enabled for online purchases.
In some cases, the monthly spending limit may already have been reached. We recommend checking directly with your bank or trying a different card.
What does “3D Secure verification not completed” mean and how can I fix it?
3D Secure verification is the security step required by your bank to authorize the payment.
This error may occur if you did not receive the SMS code, did not confirm the bank notification, or interrupted the process before completion.
An outdated banking app or disabled notifications on your phone may also cause issues. In these cases, we recommend trying again or contacting your bank.
What is the 3D Secure security system used by Alma?
3D Secure is an additional authentication system used to make online payments more secure and prevent fraudulent use of your card.
During the payment process, you may be asked to confirm the transaction via SMS, banking app, or security code.
If you experience any issues, you can try again later or contact Alma support at [email protected].
Are there any fees or interest charges for paying in installments with Alma?
Before confirming your purchase, you will be able to clearly view the full payment plan, including any applicable fees or interest charges.
This ensures complete transparency regarding your monthly installment amounts.
How does the refund process work for an order paid with Alma?
In the event of a return or order cancellation, the refund is managed directly by the store where the purchase was made.
Amounts already paid will generally be refunded within approximately 48 hours, while future unpaid installments will be automatically cancelled.
Can I change or postpone one of my Alma installments?
Yes, Alma allows you to postpone one or more installments free of charge.
To do so, simply access the “Manage my payments” section using the link included in the first email you received after your purchase. For any questions, you can contact [email protected].
I lost or changed the card used for payment. What should I do?
No problem. You can update or manage your payment method directly from the “Manage my payments” area, accessible through the email sent by Alma after your purchase.
Is it possible to pay off all remaining installments early?
Yes, you can settle your payment in full early at any time.
Simply access the “Manage my payments” section through the email received from Alma and select the early repayment option.
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